We are looking for a Customer Service Specialist to join our team. This is a dynamic role where you will be responsible for overseeing the end-to-end customer service process for clients within the Benelux market. You will be responsible for ensuring that the needs of customers are being met in a timely manner and in compliance with company guidelines and policies, and will be accountable and expected to take ownership for a specific customer portfolio.

This is a fantastic opportunity for someone looking to build a career in Customer Service and/or Order Management experience, and within a demanding and fast-paced environment. Come join us!

Responsibilities:

• Daily cooperation with Sales, the SCC Finance departments, Logistics, Product Managers and Production in order to find the best solutions and to meet customers’ needs
• Creation of customer orders/contracts/offers & schedules in Vesuvius' ERP systems and coordination of documentation flow
• Post-sales support via handling of customer communication regarding status of the orders and delivery dates. Additionally, responsibility for some invoicing and payment elements​
• Coordination of any customized orders and special shipping requests from customers and Sales
• Daily cooperation with external suppliers to ensure material and product availability for Vesuvius customers
• First point of reference for customer complaints and enquiries, via knowledge of basic VAT Determination Rules and Incoterms
• Responsibility for the constant identification of possible improvements in Order Management and Customer Service processes.

• 1 year of experience in a similar position (Order Management/ Customer Service) - preferred
• Bachelor’s degree or equivalent
• Willingness to travel daily to the offices
• Strong knowledge of English (min. B2)
• Strong knowledge of French - preferred
• Polish fluent speaker - preferred
• Good understanding of the ‘End to End’ order management process and of commercial elements, including customer due diligence, creation and maintenance of records, pricing administration elements etc. - preferred
• SAP system knowledge - preferred
• Excel knowledge - intermediate
• Strong communication and interpersonal skills, with a solid customer service mindset
• Open-mindedness and desire to learn
• Pro-activity and action-oriented approach, with strong problem-solving and decision-making skills, even under pressure
• Ability to work well in a team, and a positive attitude

What we offer:

• Attractive compensation
• Private medical health care
• Lunch card
• Holiday allowance
• Internal referral program
• International work environment
• Creative atmosphere and great people.