We are looking for a Customer Service Specialist to join our Spain team. This is a dynamic role where you will be responsible for overseeing the end-to-end customer service process for clients within the Iberian market, so strong knowledge of Spanish is compulsory. You will be responsible for ensuring that the needs of customers are being met in a timely manner and in compliance with company guidelines and policies, and will be accountable and expected to take ownership for a specific customer portfolio. This is a fantastic opportunity for someone with Customer Service and/or Order Management experience to build their career in a demanding and fast-paced environment. Come join us!

Responsibilities:

• Daily cooperation with Sales, the SCC Finance departments, Logistics, Product Managers and Production in order to find the best solutions and to meet customers’ needs
• Creation of customer orders/contracts/offers & schedules in Vesuvius' ERP systems and coordination of documentation flow
• Post-sales support via handling of customer communication regarding status of the orders and delivery dates. Additionally, responsibility for some invoicing and payment elements​
• Coordination of any customized orders and special shipping requests from customers and Sales
• Daily cooperation with external suppliers to ensure material and product availability for Vesuvius customers
• First point of reference for customer complaints and enquiries, via knowledge of basic VAT Determination Rules and Incoterms
• Responsibility for the constant identification of possible improvements in Order Management and Customer Service processes.

Requirements:

• 1 year of experience min. in a similar position (Order Management/ Customer Service)
• Bachelor’s degree or equivalent
• Willingness to travel to the offices at least 3 days a week
• Strong knowledge of English (min. B2)
• Strong knowledge of Spanish (min. B2)
• Polish fluent speaker - preferred
• Good understanding of the ‘End to End’ order management process and of commercial elements, including customer due diligence, creation and maintenance of records, pricing administration elements etc. - preferred
• SAP system knowledge - preferred
• Excel knowledge - intermediate
• Strong communication and interpersonal skills, with a solid customer service mindset
• Open-mindedness and desire to learn
• Pro-activity and action-oriented approach, with strong problem-solving and decision-making skills, even under pressure
• Ability to work well in a team, and a positive attitude

What we offer:

• Attractive compensation
• Private medical health care
• Lunch card
• Holiday allowance
• Home office possibilities
• Internal referral program
• International work environment
• Creative atmosphere and great people.