Our Shared Service Center in Kraków has been growing steadily for the past three years and we are now proud to say that we have over 150 colleagues on board servicing such areas as RTR, PTP, ITC and supporting the processes globally for our organization.

As part of the ITC team, we are now looking for a talented individual to join our team as a Credit and Collections Specialist with English. In this role, the successful candidate will be responsible for performing a variety of credit and collections operations, ranging from payment posting to invoice distribution. Prior experience in collections will be considered a plus, but we are open to people displaying excellent interpersonal skills who are wanting to learn more about this field.

Responsibilities:

• Deliver a high quality, professional and proactive day-to-day service to client, within agreed SLA’s and ensures these are fulfilled according to the timetable agreed with the Team Leader.
• Demonstrate knowledge of processes and procedures relevant to the function.
• Be responsible for a customer-focused service towards the client, react to client requests and queries in a timely manner. Oversee operational processes and customer service decisions.
• Achieve targets to maximize productivity, quality and service standards.
• Daily control over portfolio results: aging, write offs, unsolved disputes, new queries raised by the customer which may impact the results.
• Active and extensive work on the relevant account until overdue balance is cleared.
• Cooperate with Sales Teams and other Vesuvius departments in order to deliver high-level customer satisfaction.
• Train and provide necessary support to new joiners to create high performing team.
• Identify gaps in processes and suggest solutions.
• Keep the process documentation up-to-date in case of changes in the relevant country of scope. Share knowledge on Collections Processes and related procedures with other team members.
• Participate in the organisation of internal trainings for team members and new joiners and make sure the procedures are understood and being followed.
• Act as a back-up person during absence of another team member (according to agreed back-up matrix).

Requirements:

• 1 or 2 years of experience in Credit and Collections area, preferable in SSC/BPO environment OR in a customer-facing environment
• Excellent knowledge of English (min. B2 level)
• Good intermediate MS Excel skills (i.e. knowledge of VLOOKUPS)
• Experience of working in a busy environment
• Self-starter, good communication and collaboration skills
• Strong organisation skills
• “Can-do” attitude
• Ability to work independently
• Ability to produce work to a good standard, always paying attention to details.

What we Offer:

• Attractive compensation
• Private medical health care
• Lunch card
• Holiday allowance
• Home office possibilities
• Internal referral program
• International work environment
• Creative atmosphere and great people.